Certificate II in Customer Engagement (Local Students)


  • Course Code BSB20215
  • Duration 26 weeks (20 weeks of study, 6 weeks of holidays)

Course Outline

It is said that ‘simplicity is the ultimate sophistication’. In our Certificate II in Customer Engagement we aim to teach you the basic yet fundamental skills that, on their own, will equip you with the ability to communicate and build successful relationships with customers and stakeholders. You will learn how to conduct customer engagement in an efficient manner, communicate in the workplace, manage and process customer complaints, as well as learning how to prepare yourself for work in a customer engagement environment.

Successful completion of our Certificate II in Customer Engagement will allow you to gain employment in customer service representative roles, where you will provide advice and assistance to clients, as well as inputting data.

*Please note this course is only offered via work-based learning (traineeships), RPL, Distance Learning and online assessment.

  • Entry Requirements

    Successful completion of Year 9 (or equivalent).

    IELTS score of 3.5 (or equivalent).

  • Pathways/Articulation

    After achieving a Certificate II in Customer Engagement, you may continue to further your studies in a Certificate III in Customer Engagement or proceed straight to employment.

    If you want more information on this course, please contact admissions@waifs.wa.edu.au.

  • Domestic Fees

    Tuition Fee: $3,330.00

    Material Fee: $240.00

    A one off $230.00 Enrolment Fee is applicable to process the Application.

    *Course fees may change. This is usually annually on 1 July and typically no more than 4%.

    **Fees on this document are quoted in AUS Dollars.

    ***This course is eligible for funding. Please refer to Future Skills WA.