Certificate III in Customer Engagement (Local Students)


  • Course Code BSB30215
  • Duration 26 weeks (20 weeks of study, 6 weeks of holidays)

Course Outline

When it comes to providing quality customer engagement to your target audiences, it all comes down to knowing and implementing the correct techniques. Building upon your skills you have already acquired from previous work experience and/or our Certificate II in Customer Engagement, you will learn in this course how to develop product and service knowledge in an engaging manner, how to manage stress in the workplace, , as well as being able to provide strong leadership within a team.

After completion of this course you may gain employment in the following job roles:

  • Call Centre Operator
  • Customer Services Officer
  • Information Services Officer
  • Telemarketer

*Please note this course is only offered via work-based learning (traineeships), RPL, Distance Learning and online assessment.

  • Entry Requirements

    Successful completion of Year 10 (or equivalent).

    IELTS score of 4.5 (or equivalent).

  • Pathways/Articulation

    After achieving a Certificate III in Customer Engagement, you may continue to further your studies in a Certificate IV in Customer Engagement or proceed straight to employment.

    If you are wanting more information on this course, please contact admissions@waifs.wa.edu.au.

  • Domestic Fees

    Tuition Fee: $4,900.00

    Materials Fee: $245.00

    A one off $230.00 Enrolment Fee is applicable to process the Application.

    *Course fees may change. This is usually annually on 1 July and typically no more than 4%.

    **Fees on this document are quoted in AUS Dollars.

    ***This course is eligible for funding. Please refer to Future Skills WA.