Certificate IV in Customer Engagement (Local Students)


  • Course Code BSB40315
  • Duration 36 weeks (30 weeks of study, 6 weeks of holidays)

Course Outline

Upon beginning this course you may already possess the basic knowledge needed to understand how to effectively target towards your customers and employees, but it is time to gain a more in-depth understanding as to why and how it works. Our Certificate IV in Customer Engagement will teach you how to provide the best service to your clients that they both want and deserve, as well as the importance of possessing and embracing qualities such as listening, understanding and compassion in the workplace. This course will help to improve your confidence and ability to provide leadership, teach you how to promote innovation in a team environment, and build relationships with stakeholders to a high standard. You will also learn the importance of implementing and monitoring Work Health and Safety policies, procedures and programs to meet legislative requirements.

*Please note this course is only offered via work-based learning (traineeships), RPL, distance learning and online assessment.

  • Entry Requirements

    Successful completion of Year 11 (or equivalent).

    IELTS score of 5.0 (or equivalent).

  • Pathways/Articulation

    After achieving a Certificate IV in Customer Engagement, you may undertake our Diploma of Customer Engagement and/or a range of other Diploma, Advanced Diploma or Degree qualifications. You may be able to receive exemptions from some subjects based on this qualification.

  • Domestic Fees

    Tuition Fee: $4,900.00

    Materials Fee: $270.00

    A one off $230.00 Enrolment Fee is applicable to process the Application.

    *Course fees may change. This is usually annually on 1 July and typically no more than 4%.

    **Fees on this document are quoted in AUS Dollars.

    ***This course is eligible for funding. Please refer to Future Skills WA.